At the beginning of 2019 we identified the most important stakeholders and reviewed the Importance of the key-issues with the stakeholders.
Internal and external stakeholder surveys and event were organized in Q1 & Q2, the results have an impact on the definition of the important issues of our environmental and quality management system.
That is how we determined a new stakeholder map and materiality matrix .
After having determined the materiality matrix we summarized the key-issues into 6 focus points, attributes that have more and more impact on the Real Estate process and that are on top of mind of our clients.
That’s how we integrated our CSR focus points in our products and daily activities. Our CSR objectives are not only CSR objectives but become the business objectives.
And that is how an organization can evolve from “doing good things” to “being good”.
We are not there yet. But based on these principles, we can setup a roadmap to make that transition together with all business units. We’ve organized 6 groups with a mix of collaborators of all business units.
They organized several brainstorm sessions in order to find ideas how to integrate these focus points into our existing products or to develop new products.
We evolve from 5 aspects : cost, timing, quality, information and communication to a much holistic approach with several other aspects like: ecology, economy, social aspects, digitization, carbon………as shown in the figure below:
Bopro is working on the whole life cycle of Real Estate objects. The primary process (of all BU’s by the way) is the one that start with an idea or a need. In an increasingly complex world, it is necessary to determine a strategic positioning before drawing up a detailed program of requirements. Not all our clients see the necessity to take this step. There is a challenge and an opportunity for Bopro to convince our clients of this step and to come in earlier in the process.
Also the design phase becomes more complex and more aspects or attributes, such as social aspects, smart, resources, climate change (carbon)….. are influencing the design process. The objective is to find the balance between all these requirements and still ensure affordable buildings that allow our client to develop profitable activities.
All these attributes of which some are technical, economical, ecological or social will have an impact on our services. Project management as well as consultancy activities will have to adapt and cover our client’s challenges in relation to these attributes.
It does not stop at the design stage. Also during construction those attributes will play a role and we have to be able to help our clients.
Existing buildings or buildings in exploitation are often forgotten. A lot of the attention of policy makers go to the new build and the legal, technical and commercial requirements for new buildings are getting stricter and stricter. This has a non-negligible effect on the price of new buildings. There is a need to improve the performances of existing buildings in order to make them resilient in relation to climate change.